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Barnet Homes Resident Board
The Resident Board is the highest level of involvement; being a member requires a high level of commitment, although it is an exciting and rewarding opportunity for residents. You can find out more about the Resident Board here.
Resident Board Director
This is a strategic level of involvement and requires a lot of commitment. We have two spaces for residents to be on our Board and also include an application and interview. These posts are open to all Barnet Homes residents and Leaseholders.
Resident Support Group
As a Barnet Homes resident, you have the right to be involved in the management of your home and the services you receive from us. As a member of the Resident Support Group you will be invited to be involved in a range of opportunities that include taking part in focus groups, mystery shopping, service improvement projects as well as providing valuable feedback on how we can continue to improve our services.
This group feeds directly into the Resident Board. The level of commitment is not as high as being a Resident Board member, so it may be of interest if you have a limited amount of time. This opportunity also provides a good grounding to become a future Resident Board member.
We are keen to ensure the group is diverse and representative of our residents and the community we serve and supports our commitment to inclusion across gender identity, race, ethnicity, sexual orientation and physical or mental ability.
To download a document containing the aims and objectives of the Resident Support Group please click here.
If you would like to join this group, please fill in an application form by clicking here.
Get Together, Get Involved
These meetings are held quarterly and are open to all residents and leaseholders from Barnet Homes and Opendoor Homes. The next meeting is Thursday 14 July 2022 between 18.30-19.30 and the theme of this meeting is Cost of Living and Sustaining Tenancies. To join us and be a part of this meeting please email email@example.com.
Tenant Managed Organisation
A Tenant Management Organisation (TMO) is an organisation set-up by tenants and/or leaseholders to manage their estate/block. Local Government residents have the right to manage the housing services they receive as per the 2012 Housing right to Manage regulations.
TMOs can choose to take all or part of the management functions such as caretaking, rent collection, repairs, ground maintenance and receive management and maintenance allowances for the services it provides. Tenant Management is inevitably more expensive than management by a housing provider, although this is supported by the belief that it is a more responsive and better-quality method of delivering the service, which leads to greater levels of resident satisfaction.
If you are interested in setting up a TMO and need assistance, email firstname.lastname@example.org
You can find more on TMOs at the following links :
- National Federation of Tenant Management Organisations – Offer information for tenants and leaseholders on running TMOs or thinking of forming a TMO.
- Ministry of Housing, Communities and local government – Government’s office responsible for national TMO policy; they’ve published a series of guides on the ‘The Right to Manage’ process.
- Housing right to manage regulation 2012
- Tenant Management Organisations (TMOs) – Southwark Council– Southwark Council currently have 17 live TMOs in place please see their website for more in depth detail.
If you have an interest in how we appoint contractors to deliver services on our behalf, this opportunity might just be for you. Customers are called upon when we are looking at tenders for a new service contract or renewing an existing contract. Training for this role is provided.
Registering to be on this group will provide an opportunity to be invited to help us shape or improve an existing or new service. Customers are selected at random to debate a certain topic or service and give their views. These are often required when we are reviewing a service and considering making changes. There may also be a financial incentive in attending some of these groups.
A Residents Associations is a group of local residents/leaseholders who represent the interests of everyone living in one of our homes, particular area or building managed by Barnet Homes. We provide training and support in setting up new and existing groups, including providing annual grants to registered associations. Click here to download our guide on how to set up a Residents Association.
A Community Group consists of like-minded people in a local area and can include a number of different organisations such as the police, schools, faith-based organisations and local business that share the same interest in improving the area and bringing new services and opportunities into the community.
Residents take part in mystery shopping to quality check the services they receive. It is a very useful tool to understand if we are giving good customer service. If this is an area you are interested in we do provide training before undertaking the mystery shopping task.
When carrying out telephone surveys we have found that residents sometimes communicate more honestly with other residents and can open up more freely about what works well and not so well with our services. It is an involvement offer that can be done from the comfort of your own home and we would offer a full briefing in preparation.
Our gardening clubs are open to all residents who do not have a private garden. An individual or a group of residents take ownership of an area in their communal garden and cultivate it.
Resident Involvement and Engagement Policy
For more information about The Barnet Group’s approach to involving and engaging residents download our Resident Involvement and Engagement Policy.
Click here to download our guide on how to set up community events.
Free online training and courses
Over the next year, we will be providing residents with the opportunity to take part in free online courses and virtual training sessions. This is a great opportunity to gain new skills and be actively involved in your community.
Equality, Diversity and Inclusion
We celebrate different points of view and want to encourage a diverse group of residents who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief, and sexual orientation.
We understand that some customers may, due to the nature of their disability, find it difficult to engage with us or access our services. We aim to ensure that all customers are provided with equal opportunities, and to that end we strive to comply with the requirements of the Equality Act 2010. Should you have a disability and require a particular adjustment to be made to allow you to fully participate or engage with us, please make this known to us so that we can consider your request, discuss your requirements with you, and reach an agreement.