Barnet Homes Resident Board

The Resident Board is the highest level of involvement; being a member requires a high level of commitment, although it is an exciting and rewarding opportunity for residents. You can find out more about the Resident Board here.

Resident Board Director

This is a strategic level of involvement and requires a lot of commitment.  We have two spaces for residents to be on our Board and also include an application and interview. These posts are open to all Barnet Homes residents and Leaseholders.

Resident Support Group

As a Barnet Homes resident, you have the right to be involved in the management of your home and the services you receive from us. As a member of the Resident Support Group you will be invited to be involved in a range of opportunities that include taking part in focus groups, mystery shopping, service improvement projects as well as providing  valuable feedback on how we can continue to improve our services.

This group feeds directly into the Resident Board. The level of commitment is not as high as being a Resident Board member, so it may be of interest if you have a limited amount of time. This opportunity also provides a good grounding to become a future Resident Board member.

We are keen to ensure the group is diverse and representative of our residents and the community we serve and supports our commitment to inclusion across gender identity, race, ethnicity, sexual orientation and physical or mental ability.

If you would like to join this group, please fill in an application form by clicking here.

Contractor Selection

If you have an interest in how we appoint contractors to deliver services on our behalf, this opportunity might just be for you. Customers are called upon when we are looking at tenders for a new service contract or renewing an existing contract. Training for this role is provided.

Focus Groups

Registering to be on this group will provide an opportunity to be invited to help us shape or improve an existing or new service. Customers are selected at random to debate a certain topic or service and give their views. These are often required when we are reviewing a service and considering making changes. There may also be a financial incentive in attending some of these groups.

Resident Association

A Residents Associations is a group of local residents/leaseholders who represent the interests of everyone living in one of our homes, particular area or building managed by Barnet Homes. We provide training and support in setting up new and existing groups, including providing annual grants to registered associations

Community Group

A Community Group consists of like-minded people in a local area and can include a number of different organisations such as the police, schools, faith-based organisations and local business that share the same interest in improving the area and bringing new services and opportunities into the community.

Mystery shopping

Residents take part in mystery shopping to quality check the services they receive. It is a very useful tool to understand if we are giving good customer service. If this is an area you are interested in we do provide training before undertaking the mystery shopping task.

Telephone Surveys

 When carrying out telephone surveys we have found that residents sometimes communicate more honestly with other residents and can open up more freely about what works well and not so well with our services. It is an involvement offer that can be done from the comfort of your own home and we would offer a full briefing in preparation.

Gardening Club

Our gardening clubs are open to all residents who do not have a private garden. An individual or a group of residents take ownership of an area in their communal garden and cultivate it.

Click here to access more information about our Gardening Clubs.

Resident Involvement and Engagement Policy

For more information about The Barnet Group’s approach to involving and engaging residents download our Resident Involvement and Engagement Policy.