Your accommodation provider is responsible for resolving any repair issues in the property.  If you have a repair issue, contact your  accommodation provider first, using the contact details we have given you. If you are unable to resolve the situation through the landlord, contact us on 020 8359 4122 and we will help to get the problem resolved.

What to do if you are unhappy with ETA

If you believe that you have been made an offer of ETA which is unsuitable, you may be able to make an appeal. It is important to note that if you refuse what we consider a suitable offer of ETA and your appeal is unsuccessful, we will not assist you with ETA any further.

Alternatives to ETA

Due to the nature of ETA, you may want to consider making your own arrangements. This could be in the private rented sector or with friends or family.

Moving into affordable private rented accommodation is often a better option than ETA. This is because you will be able to choose the location of your accommodation and it is likely to meet more of your preferences. You may be eligible for support in finding private rented accommodation through our let2barnet team who you can contact on 0208 239 4761.

Further independent support and advice is available from St Mungo’s Broadway on 020 8446 2504 or Shelter on 0800 800 4444.