We are experiencing technical issues with the customer portal, which are being investigated by our software supplier. As a result, we are not currently accepting any new sign-ups to the customer portal.

Anyone previously signed up should still have access, but if they cannot, we will keep a log of their details for when the issue is resolved. However, this means that in the meantime, they will unfortunately not be unable to access their online account.

We apologise for the inconvenience this may be causing and endeavour to have a resolution or alternative solution in place as soon as we can.

COVID-19 update

Due to the Covid-19 pandemic, until Wednesday 14th April we will continue to only assist with new repair issues if it is essential to do so. Essential repairs include those which ensure safe supply of electricity, heating, water or hot water and repairs that will ensure homes are watertight, secure and free from health and safety hazards.

If you reported a non-essential repair issue to us before 11th January we will contact you between 8th March and early April to arrange the next steps.

We apologise for any inconvenience this may cause.

Where to find us

We are located at:

Housing Options: Barnet Homes, Barnet House, 1255 High Road, London, N20 0EJ

All other services: 2 Bristol Avenue, Colindale, London NW9 4EW