Email us

For all enquiries except homelessness issues, please email talktous@barnethomes.org.

If you are likely to become homeless it is important that you contact us as soon as possible. The earlier you get in touch, the sooner we can provide advice to help you. 

How to contact us

Email:  housingadvice@barnethomes.org

Phone: 020 8610 3539 (Open 9am – 5pm Monday to Friday).  Outside of these hours, if it’s an emergency you can call 020 8359 2000.

Call us

Our Customer Contact Team can help you between 8am and 5pm Monday to Friday. We also offer a 24 hour emergency call service through the same number.

Call: 020 8080 6587

Text Relay: 18001 020 80 80 6587 – this is for people with hearing and speech difficulties to contact us.

If you phone or email us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use of discriminatory language. We’ll end calls if such language is used.

We are experiencing technical issues with the customer portal, which are being investigated by our software supplier. As a result, we are not currently accepting any new sign-ups to the customer portal.

Anyone previously signed up should still have access, but if they cannot, we will keep a log of their details for when the issue is resolved. However, this means that in the meantime, they will unfortunately not be unable to access their online account.

We apologise for the inconvenience this may be causing and endeavour to have a resolution or alternative solution in place as soon as we can.

Complaints

We know that things can occasionally go wrong and will do everything we can to make things right.

We welcome feedback as a valuable opportunity to learn from mistakes and make improvements for the future and on receiving a complaint, we expect our staff to listen and put things right quickly and informally.

Click anywhere in this box for further information.

Requests for personal data

You have the right to request a copy of the information we hold about you – known as a Subject Access request.

Click anywhere in this box for further information.

Freedom of information requests

We provide a lot of information for residents, service users and the general public.

If you cannot find what you are looking for, then you can submit a Freedom of Information request. You may also use our search facility option or find more details in our publication scheme.

Click anywhere in this box for further information.

Let2Barnet

Phone: 020 8359 4761 (private landlords)
Phone: 020 8359 4935 (leaseholders)
Email: let2barnet@barnethomes.org

Assist alarm service

Phone: 020 8359 4841
Email: assist@barnethomes.org

Press enquiries

Email: andrzej.perkins@barnethomes.org

Where to find us

We are located at: 2 Bristol Avenue, Colindale, London NW9 4EW