We are experiencing technical issues with the customer portal, which are being investigated by our software supplier. As a result, we are not currently accepting any new sign-ups to the customer portal.

Anyone previously signed up should still have access, but if they cannot, we will keep a log of their details for when the issue is resolved. However, this means that in the meantime, they will unfortunately not be unable to access their online account.

We apologise for the inconvenience this may be causing and endeavour to have a resolution or alternative solution in place as soon as we can.

COVID-19 update

You will experience long wait times to speak with someone when calling us. If your enquiry is not an emergency, please do not call us. Instead, please use the contact form below. Please note that we will prioritise email and web form enquiries that are of an urgent nature. This means it is likely that you will have to wait longer than usual for a response from us if your enquiry is not urgent. 

We are prioritising helping our most vulnerable customers at this difficult time. 

Until Monday 1 June we were providing an emergency repairs service and urgent repairs service only. Emergency repairs include those which affect the security of your property, total loss of electricity, gas or water, total loss of heating, serious water leaks that cannot be contained, blocked toilets or any leaks involving foul waste.

From 1 June, we are accepting reports of routine repairs from residents. However, waiting times will be considerably longer than usual. We apologise for any inconvenience this may cause.

Where to find us

We are located at:

Housing Options: Barnet Homes, Barnet House, 1255 High Road, London, N20 0EJ

All other services: 2 Bristol Avenue, Colindale, London NW9 4EW