We are experiencing technical issues with the customer portal, which are being investigated by our software supplier. As a result, we are not currently accepting any new sign-ups to the customer portal.

Anyone previously signed up should still have access, but if they cannot, we will keep a log of their details for when the issue is resolved. However, this means that in the meantime, they will unfortunately not be unable to access their online account.

We apologise for the inconvenience this may be causing and endeavour to have a resolution or alternative solution in place as soon as we can.

If you phone or email us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use of discriminatory language. We’ll end calls if such language is used.

Where to find us

We are located at: 2 Bristol Avenue, Colindale, London NW9 4EW