Your online claim

  • Once you have made your application for Universal Credit, it is your responsibility to maintain your claim. It will be up to you as the claimant to log into your account from time to time to update any changes in your circumstances or communicate with your work coach via the Journal.
  • You will also need to keep to your claimant commitment, which may include looking for employment or attending meetings with your Job Centre Plus Work Coach. If you do not follow the terms you agreed in your claimant commitment or other requirements set out by your Work Coach there is a risk that your benefit may be ‘sanctioned’.
  • A benefit sanction is when your benefits are stopped for a set period; sanctions can last for weeks, months or even years. If your benefit has been sanctioned you should work with your Work Coach to try and fix the issue but in the meantime you should notify your Rental Income Officer as soon as this happens.