For an emergency repair (for example a major water leak), please call us immediately on 0800 3895225.

If there is a gas leak, contact National Grid on 0800 111999.

Report a repair

Before reporting a repair, we encourage you to check the responsibilities page. 

Report online

You can use our online service to identify and report a repair.

Click here to use this service.

Use online service

Call us

Our contact centre is open for calls from 8am to 6pm Monday to Friday. We also offer a 24 hour emergency call service through the same number.

Freephone: 0800 3895225