Due to the Covid-19 pandemic we are prioritising helping our most vulnerable customers at this difficult time.

Until Monday 1 June we were providing an emergency repairs service and urgent repairs service only. Emergency repairs include those which affect the security of your property, total loss of electricity, gas or water, total loss of heating, serious water leaks that cannot be contained, blocked toilets or any leaks involving foul waste.

From 1 June, we are accepting reports of routine repairs from residents. However, waiting times will be considerably longer than usual. We apologise for any inconvenience this may cause.

For an emergency repair (for example a major water leak), please call us immediately on 020 8080 6587.

If there is a gas leak, contact National Grid on 0800 111999.

Report a repair

Before reporting a repair, we encourage you to check the responsibilities page.