Due to the ongoing Covid-19 pandemic and the recently updated government guidance amid the national lockdown, we are currently only able to respond to essential repairs. This is to minimise contacts to protect both our customers and our operatives.

Essential repairs include those which will ensure residents have a safe supply of electricity, heating, water or hot water and repairs that will ensure homes are watertight, safe, secure and free from health and safety hazards. Essential repairs also include resolving repair issues that if left unattended could become a health and safety hazard.

Please report any non-essential repairs to us from the week begining 15th February. This is when we will be reviewing the repairs & gas services we can offer.

We apologise for any inconvenience this may cause.

Emergency repair

For an emergency repair (for example a major water leak), please call us immediately on 020 8080 6587.

This is our emergency number operating 24 hours a day.

Gas leaks

If there is a gas leak, contact National Grid on 0800 111 999.

Non-emergency repairs

Please do not contact us with non-emergency repairs at this time. We will be reassessing our repairs service on 15 February 2021.

Leaseholder Repairs Service

Please call us on 020 8080 6587.

Password scheme

For extra security, you can sign up to our password scheme. This means our contractors will have to give your password before you will let them into your home.

Repairs complaints

If you would like to make a complaint about our repairs service, please click here.