Emergency repair

For an emergency repair (for example a major water leak), please call us immediately on 020 8080 6587.

This is our emergency number operating 24 hours a day.

Gas leaks

If there is a gas leak, contact National Grid on 0800 111 999.

Non-emergency repairs

You can use our online repairs service to identity and report your repair, or contact us.

Check which repairs are your responsibility.

For problems with your gas central heating, please call our contact centre on 020 8080 6587.

Leaseholder Repairs Service

Please call us on 020 8080 6587.

Password scheme

For extra security, you can sign up to our password scheme. This means our contractors will have to give your password before you will let them into your home.

Repairs complaints

If you would like to make a complaint about our repairs service, please click here.