Emergency repair

For an emergency repair (for example a major water leak), please call us immediately on 020 8359 5225.

This is our emergency number operating 24 hours a day.

If you have an out of hours repairs emergency and cannot get through for any reason, contact:

  • Mears (repairs contractor) on 020 3589 3052.

Gas leaks

If there is a gas leak, contact National Grid on 0800 111 999.

Non-emergency repairs

You can use our online repairs service to identity and report your repair, or contact us.

Check which repairs are your responsibility.

For problems with your gas central heating, please call our contact centre on 0800 389 5225.

Leaseholder Repairs Service

020 3589 3071

Password scheme

For extra security, you can sign up to our password scheme. This means our contractors will have to give your password before you will let them into your home.

Repairs complaints

If you would like to make a complaint about our repairs service, please click here.