This section explains the opportunities and mechanisms in place for leaseholders to engage with Barnet Homes. If you have any suggestions for additional ways for Barnet Homes to communicate with you please tell us about them.

Pre-sales interviews (flats and maisonettes only) – tenants applying to buy their home through the right to buy to buy scheme are offered a pre-sales interview when their offer pack has been prepared and is ready to hand over. This is an opportunity to learn more about the responsibilities that leasehold ownership carries and Barnet Homes responsibilities to its leaseholders.

New leaseholder interviews – for those buying a flat or maisonette in a Barnet homes block on the open market. This is an opportunity for the new leaseholder to meet their Leasehold Housing Officer, learn more about being a Barnet homes leaseholder and the responsibilities entailed on both sides.

Annual service charge surgeries – Each October shortly after sending out the service charge actual statements for the previous financial year Barnet Homes arrange a number of surgeries. These surgeries are an opportunity for leaseholders to speak to their leasehold housing officer on a confidential one-to-one basis to go through the charges and raise any concerns or questions about the items contained in the statement, and also to discuss payment options.

Consultation meetings and surgeries for major works – During the major works consultation process and depending on the size and value of the project, leaseholders will be invited to a series of meeting and surgeries aimed at ensuring they understand what is proposed and why and when it is planned to take place.

Key Leaseholders Scheme – Key leaseholders scheme – The purpose of the scheme is to provide an opportunity for Key Leaseholders to represent their block/estate to play a role in raising the standard of the services provided. This can be for example by inspecting the quality of works carried out, assessing the attitude of those delivering the works, and scrutinising repairs reports prior to actual account invoicing. The scheme also allows other leaseholders to raise concerns and queries with their Key Leaseholders who can in turn raise them with Barnet Homes and then feedback responses as appropriate.

Leasehold Services Champion – Barnet Homes have recently adopted a leaseholder services champion. Our champion is a leaseholder who is able to view services, service delivery, procedures and practises objectively and flag concerns and perceived failings on behalf of all leaseholders at the earliest point. If you are interested in becoming a leaseholder services champion in the future please click here.

Focus groups – From time to time Barnet Homes arrange focus groups to gauge leaseholders’ views when planning to introduce new policies or procedures or when reviewing those that already exist.

Informal ad hoc meetings – Staff in the various Barnet Homes service areas are always willing to arrange ad hoc meeting on site or at our offices if leaseholders are unable to attend forums such as those detailed above.

Useful contacts

Leaseholder Services

Repairs and all related enquiries

Caretaking and Estate Management issues

Insurance Section (at Barnet Council)

Zurich Municipal insurance for claims

The Leasehold Advisory Service (LEASE)

National Debt helpline

  • 0808 808 4000 (Freephone)

StepChange Debt Charity

Christians Against Poverty UK (Free Debt advice service for all)

Department of Works and Pensions