Anti-social behaviour is defined by Barnet Homes as:

  • Personal threats that are deliberately targeted at a particular individual or group
  • Public nuisance – where an individual or group causes trouble, annoyance, inconvenience, offence or suffering to people in the local community rather than targeted at a particular individual or group
  • Environmental nuisance such as graffiti, damage to buildings and structures

The below list are commonly reported issues that Barnet Homes do not define as anti-social behaviour:

  • people walking across wooden floors whilst wearing shoes
  • washing machine noise/vibration (unless late at night and repeated)
  • vacuum cleaner noise
  • mowing lawns
  • playing football outside
  • children playing/arguing outside
  • cooking smells
  • family lifestyle e.g. talking in gardens, noise when children come home from school, differing lifestyles between younger and older residents, friction between day and night workers
  • overgrown hedges and gardens
  • DIY work
  • occasional events
  • General household noise

– e.g. BBQs, celebrations, special occasions

If you refer noise nuisance from your neighbour such as laminate flooring or children playing ball games, it may be referred to your Neighbourhood Housing Officer in specific circumstances, such as a high number of complaints being received by surrounding neighbours, vulnerability of the complainant or the volume of the noise reported.

Click here to download our guide to dealing with anti-social behaviour.

What to do

If you wish to report ASB, you should call the Customer Contact Team on 020 8080 6587  who will complete a questionnaire called an ASB triage. If the ASB triage identifies the issue you are reporting is ASB, it will be referred to the Anti-social behaviour officer in the Housing Management Service who will contact you to complete a more in-depth questionnaire and who will be able to advise you further.

If it is not identified as ASB, the Customer Contact Team officer will provide advice and signpost you to the relevant team where necessary (e.g. Environmental Health).

You can also use our Dear Neighbour cards if you do not feel comfortable speaking to a neighbour face-to-face. Click here to download one.

Report a problem

Please contact us about any environmental issues or damage.

If you are calling about an abandoned car, please give the registration, colour and make of the vehicle, along with its precise location.

Please also let us know the precise location for any dumped materials, vandalism or graffiti, and tell us whether graffiti is offensive.

If you know who has dumped rubbish, please tell us so that we can charge them for removing it or consider legal action.

We have successfully prosecuted a number of people for dumping and flytipping on our estates.

Environmental issues

There are some incidents that should be referred to Environmental Health at Barnet Council to investigate. This includes;

  • Littering and fly-tipping on private land
  • Noise from parties, music, DIY, TV and radio, musical instruments
  • Noisy or stray animals
  • Noise from air conditioning, extraction and ventilation systems
  • Noise from fireworks
  • noise from business deliveries and collections
  • Noise from building works
  • Alarms
  • Noise from buskers/street musicians

Environmental issues can be reported here

Dog fouling, fly-tipping and littering on a public highway should be reported to the Community Safety Team, who use environmental enforcement officers from the third-party specialist Kingdom Service Group to issue Fixed Penalty Notices to anyone caught committing an environmental crime. For more information visit:

Please note that The Barnet Group (Barnet Homes and Opendoor Homes) or the Environmental Health team at the London Borough of Barnet do NOT deal with the following:

  • Noise from children playing
  • Personal differences/family disputes
  • Disagreements about parking
  • Civil disputes such as boundary issues
  • People gathering socially
  • One-off incidents about noise disturbance
  • Living or domestic noises, includes:
  • Banging doors
  • Conversation heard through walls or floors
  • Neighbours walking around their home
  • Noises travelling through ceilings or walls due to poor insulation or laminate flooring
  • Normal domestic activity such as vacuuming or using washing machines
  • Normal vehicle noise

Hate Crime

Hate crimes are any crimes that are targeted at a person because of hostility or prejudice about their race, gender or people with disabilities. By reporting an incident that happens to you or even that you witness, you could be a part of preventing hate crime from escalating or happening to someone else.

What is a hate crime?

Hate crimes are any crimes that are targeted at a person because of hostility or prejudice towards that person’s:

  • disability
  • race or ethnicity
  • religion or belief
  • sexual orientation
  • transgender identity

How can I report a hate crime?

As well as reporting incidents directly to the police, you can report hate crime online using the True Vision website.


You can also contact Crimestoppers to report hate crime on 0800 555111 or visit their website.

Useful documents