Barnet Homes will normally only provide a repairs service for items we are responsible for under the terms of your lease.

For all other repairs, leaseholders must appoint their own tradesperson.

Repairs responsibilities

Type of Repair Location Barnet Homes Leaseholder
Plumbing works
Clear blockage or repair leak to main soil stack, rainwater pipes and gutters Communal  
Clear blockage or repair leaking waste pipe Communal

 

 
Repair burst or leaking water pipe Up to and including the main stopcock  
After the main stopcock to the flat or maisonette  
Replace/ repair water storage tank (including ball valves to prevent overflows) Communal  
Individual

 

 
Repair/ replace or re-washer mains stopcock To the block  
Inside the flat or maisonette  
Clear blockage or repair leaking waste pipe, trap, and fittings including branches up to the soil stack. Inside the flat or maisonette  
Repair or replace bath, basin, sink, taps, WC. Inside the flat or maisonette  
Heating and electrical works
Heating and hot water Communal  
  Inside the flat or maisonette only  
  Flue liner  
Rewiring Communal  
Renewal/repair of fittings Communal  
Repairs to Assist (alarm system) apparatus    
Repairs to communal door entry systems including all apparatus and handsets Communal and  inside the flat or maisonette  
Repairs to all fuses – excluding the providers mains Inside the flat or maisonette  
Renewal of consumer unit (fuseboard) Inside the flat or maisonette  
Rewiring (up to lateral mains) Inside the flat or maisonette  
Renewal/ repairs of fittings Inside the flat or maisonette  
Repairs to individual doors bells Inside the flat or maisonette  
Ventilation system Communal areas  
  Inside the flat or maisonette  

Whose leak is it anyway?

We regularly receive calls from leaseholders who are uncertain who is responsible for leaks into their home. Here’s a guide:

Where is it coming from? Who lives there Who is responsible Contact
The flat or maisonette above Barnet Homes tenant Barnet Homes 020 8080 6587
The flat or maisonette above Barnet Homes leaseholder The leaseholder Contact them directly
The flat or maisonette above The tenant of a Barnet Homes leaseholder The leaseholder Contact them directly or inform your leasehold housing officer on

020 8359 6020.

Roof, guttering, balcony or shared water supply or waste pipe.   Barnet Homes 020 8080 6587
Your own flat You or your tenant You Contact a reputable tradesman or your managing agent.