We recently introduced call recording for our Customer Contact Team. All calls to the Customer Contact Team will be recorded except those that concern account enquiries to ensure that we do not record calls where payments are taken.
Barnet Homes tenants and leaseholders who wish to make a payment also have the option to use the Council’s automated payment line on 0845 356 3456.
Call recording will help us to identify service issues, resolve complaints and will provide an additional quality monitoring tool which we will use to provide feedback for team members on an ongoing basis to inform training and coaching. Our Call Recording and Monitoring Policy is available on our websites, as is our Customer Privacy Policy.