Everyone has the right to enjoy their home and community and live peacefully alongside their neighbours. The Barnet Group is committed to helping its residents to be good neighbours and build tolerant communities. Part of how we do this is to help residents tackle incidents of anti-social behaviour.

Anti-Social behaviour is defined by Barnet Homes as:

  • Personal threats that are deliberately targeted at a particular individual or group
  • Public nuisance – where an individual or group causes trouble, annoyance, inconvenience, offence or suffering to people in the local community rather than targeted at a particular individual or group
  • Environmental nuisance such as graffiti, damage to buildings and structures

The following are commonly reported issues that Barnet Homes do not define anti-social
behaviour as:

  • General household noise, vacuum cleaner noise, washing machine noise/vibration,
    people walking across wooden floors whilst wearing shoes
  • children playing/arguing outside
  • cooking smells
  • occasional events e.g. BBQs, celebrations, special occasion

If you wish to report ASB, you should call the Customer Contact Team on 020 8080 6587 who will complete a questionnaire called an ASB triage. If the ASB triage identifies the issue you are reporting is ASB, it will be referred to the Anti-social behaviour officer who will contact you to complete a more in-depth questionnaire and who will be able to advise you further.

If it is not identified as ASB, the Customer Contact Team officer will provide advice and signpost you to the relevant team where necessary (e.g. Environmental Health).

Hate crimes are any crimes that are targeted at a person because of hostility or prejudice about their race, gender or people with disabilities. By reporting an incident that happens to you or even that you witness, you could be a part of preventing hate crime from escalating or happening to someone else.

Remember: In an emergency, always call 999. If the problem is less urgent, please call the police on 101

Recent action taken against abuse of staff member

In a statement, Michelle Davies, Senior Regeneration Manager at Barnet Homes  said, “Barnet Homes takes anti-social behaviour very seriously and does not tolerate any member of staff being subject to abuse. As an example, following a physical assault on a member of staff, legal action was taken through the courts which resulted in the tenant being evicted from their home.”