What survey?
Barnet Homes has commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a telephone surveys with their tenants. The survey is a general satisfaction survey (perception survey) asking tenants what they think about their home and the services provided by Barnet Homes. The questions are based on the new Tenants Satisfaction Measures introduced by the Regulator of Social Housing from April this year.
Who are Acuity?
Acuity Research and Practice (Acuity) provide resident satisfaction surveys and benchmarking services, helping housing providers to improve services and engage with their residents through an understanding of satisfaction, performance and profiling data. They have been providing consultancy services to the social housing sector for over 24 years.
Who will be contacted?
Acuity will contact Barnet Homes tenants by telephone with the aim of interviewing approximately 1000 tenants over a sixmonth period starting on the 12th of June 2023. The survey should take approximately eight minutes to complete.
What number to look out for?
If you received a call from Acuity the number displayed will be 01273 093939, which is a Brighton Area code. Acuity only make calls between the hours of 9:00am and 20:00 Monday to Friday and between the hours of 10.00am and 18:00pm on Saturday. Interviewers allow the telephone to ring for a minimum of 25 seconds, or until a voice mail system kicks in, to ensure customers with mobility issues are given sufficient time to get to the phone.
What about surveys for Opendoor Homes tenants?
Acuity will also carry out telephone surveys with Opendoor Homes tenants. This will happen later in the year. The survey questions will be the same as those asked of Barnet Homes tenants.
What about surveys for leaseholders?
Barnet Homes is also carrying out telephone surveys with leaseholders. The questions asked our similar to those used for tenants with some additional questions including one about service charges.