Referrals to our service can be made by anyone.
That includes the person requiring support or information, health or adult social care staff, family members or home support staff.
If you would like to make a referral please contact us for a form.
For general information, or for a discussion about services we can offer your organisation, please:
- fill out our online enquiry form below,
- call us on 020 8359 4799
- email us.
For recruitment enquiries please email us or phone 020 8359 4681.
For press enquiries, please call 020 8359 6281/6037/4947.
Your Choice Barnet Complaints Procedure
We know that things can occasionally go wrong. We welcome feedback as a valuable opportunity to learn from mistakes and make improvements for the future.
On receiving a complaint, we expect our staff to listen and put things right quickly and informally.
Stage 1 (internal)
If we cannot resolve your complaint when you first report it to us, we will log a formal Stage 1 complaint and send you an acknowledgement which will tell you who is dealing with your complaint and give you their contact details. We always try to reply to complaints within ten working days but if we need more time to investigate we will tell you why and how long it will take.
Stage 2 (internal)
If you are unhappy with the response to your complaint at Stage 1, you should call us and make it clear that you wish to escalate to Stage 2 of the complaints process.
A complaints officer will ask you the reason why you remain unhappy and what outcome you are looking for. We will ensure your complaint is investigated by a senior manager, if appropriate, and we will post a reply within ten working days. If we need more time to investigate, we will tell you why and how long it will take.
If you remain unhappy following our response at Stage 2, you may approach the Local Government Ombudsman.
How to complain to Your Choice Barnet:
In writing to: The Complaints Team, The Barnet Group, Floor 9 Barnet House, 1255 High Road, Whetstone, N20 0EJ
By email to: Talk2Us@barnethomes.org
By telephone to: 0800 389 5225
In Person at: Barnet Homes Reception, Floor 2 Barnet House, 1255 High Road, Whetstone, N20 0EJ
You can find your local MP or ward councillors at www.writetothem.com
The Local Government Ombudsman
In writing: PO Box 4771, Coventry, CV4 0EH
Telephone: 024 7682 1960
Fax: 024 7682 0001
Advice line: 0845 602 1983