Due to the current Coronavirus situation, you may experience long wait times to speak with someone when calling us. If your enquiry or request is not urgent, please consider contacting us through the email form on our contact us page.

During the coronavirus pandemic, we are working to prioritise essential service delivery to our customers, particularly those who are most vulnerable. It is important that we protect both our customers and our employees, and this means that we may experience increased staff absence during this time. To help us manage the impact on our service delivery, we have made the decision to temporarily relax our complaints policy where it is needed, until further notice. This means that while we will make every effort to respond to your complaint within 10 working days, our staff may take up to 5 additional working days to respond to your complaint. We apologise for any inconvenience that this may cause, and we thank you for your understanding.

For general queries about The Barnet Group please complete and submit the form below.

If you would like to speak to us about services we can offer your organisation, please call us on 020 8359 5225.

Click here to download our quarterly stage one complaints figures, which covers all aspects of Barnet Homes and Your Choice Barnet.

If you would like to contact one of our organisations directly please visit their websites:


If you would like to make a complaint, please use the form below. You can also download this booklet about our complaints policy and procedure and for more information.

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The Barnet Group

2 Bristol Avenue,