Tim joined the Group as CEO in February 2018 from London & Quadrant Housing Trust, where he was Group Director, Customer Services. Tim has also held senior customer service roles in the charity and telecoms sectors.
Tim has identified four priority areas for The Barnet Group: People, Customers, Growth and Technology. In the short term, his focus will be on two areas: Organisational Development – getting the best for the Group’s people and getting the best out of them; and Digitisation – in order to see big improvements in the customer service offer. Resources will be prioritised to deliver better outcomes for our people and our customers.