Your Rent
Paying your rent is really important as the money that you pay goes towards funding a wide range of services. If at any point you are struggling to pay, please get in touch with us as soon as possible as we will be able to provide advice. Our income collection team is just a phone call away (020 8610 3538) and we are also able to offer office appointments and home visits.n Just give us a call or drop us an email at

2024/25 Rent

You should have received your rent variation notice letter which confirms how much your rent will be from April 2024. If you receive universal credit (UC), it is important that you keep this letter as you may need to provide UC with the information that is on it. The annual rent calendar can be found in the centre fold of this edition. You will note that 2024/25 is a 53-week year which means that there will be one extra chargeable week. Please ensure that you budget ahead for this extra week. Unfortunately, if you are in receipt of UC, this additional week will not be covered. Please note that the rent free weeks on this calendar do not apply to Opendoor Homes customers.

Our method of payments can be found on our website at

Discretionary Housing Payments (DHP)
Are you in rent arrears and struggling to pay your rent and feel that you need a bit of support? If so, please contact us as we will be able to assist you in making a DHP application. A DHP may clear part or even all of your rent arrears! To qualify for a DHP you must be in receipt of housing benefit or the housing element of universal credit. Our income collection team is here to assist you so please give us a call on 020 610 3538 or email so that we can assist you at a one2one appointment. Our partners at BOOST may also be able to support you – please have a look at their website at which gives further information on the services that they provide.

Look out for the Financial well-being workshops!
These are fun interactive educational sessions, together with one2one support with accessing benefits, and discretionary funds. You will receive a £50 voucher for taking in part!

Benefits calculator – Are you claiming all the right state benefits?
If you are unsure as to whether you are claiming all of the relevant state benefits, then check out our benefits calculator at