As part of The Barnet Group’s Customer Experience Strategy 2022-24, we committed to creating more opportunities to hear the voice of our residents on an ongoing basis. This includes holding focus groups and interviews more regularly to better understand customer experience and introducing Resident Service Champions. These Champions will give residents the opportunity to
review our planning and communications in the areas that are most important to them and help track the delivery of promised improvements. We are currently planning engagement activities for the areas of: damp and mould, major works, fire safety, energy efficiency/sustainability and antisocial behaviour.
If you are a Barnet Homes or Opendoor Homes resident and would like to register you interest in future resident engagement opportunities, including becoming a Resident Service Champion for an area that interests you, please send an email to Talktous@barnethomes.org or customercare@opendoorhomes.org with ‘I want to participate in engagement or become a Resident Service Champion’ as the subject of your email. When emailing us, please include your name, address and your tenancy or account number. If you have a particular area of interest e.g. fire safety or damp and mould, please let us know that too. Thank you!