As part of The Barnet Group’s new Customer Experience Strategy, we are developing a repairs online self-serve option so that residents can diagnose their repair issue and book their repair appointment through our website, without having to call or email us. Before we launch repairs self-serve to all residents, we will run a pilot session with a group of Barnet Homes and Opendoor Homes tenants. The pilot will allow us to test whether everything works and to make any improvements using resident feedback. We are aiming to start the pilot in December 2022.
To make the pilot meaningful, we would like as many tenants as possible to participate. If you are a Barnet Homes or Opendoor Homes tenant and would like to help us test our repairs self-serve option please register your interest by completing the following short survey: https://www.surveymonkey.co.uk/r/N6F3TDN.
Alternatively, you can email our Customer Contact Team at Talk2us@BarnetHomes.org or customercare@opendoorhomes.org and include ‘I want to pilot repairs self-serve’ as the subject of your email. When emailing us, please include your name, address and your tenancy or account number. You can also call us on 0208 080 6587 and our Customer Contact Team will be able to provide you with further information and register your interest for the pilot.