This page shows key performance information for the services Barnet Homes provides to residents. Click here to view previous months’ results.

72%

Satisfaction with Barnet Homes as a social housing provider

Satisfaction with Barnet Homes

The percentage of residents who are satisfied with the landlord services Barnet Homes provides

76%

My home is safe and secure

My home is safe and secure

Percentage of Barnet Homes residents who are satisfied that their homes are safe and secure.

85%

Satisfaction with the repairs service

Satisfaction with the repairs service

Percentage of residents who are satisfied with the service that Barnet Homes’ Repairs Team have provided in their homes.

81%

Satisfaction that the repair was completed right the first time

Satisfaction that the repair was completed right the first time

Percentage of residents who were satisfied that the repairs to their home were completed correctly the first time around.

66%

Barnet Homes are easy to deal with

Barnet Homes are easy to deal with

Percentage of residents who feel Barnet Homes are easy to deal with

92%

% of customer calls answered

% of customer calls answered

Percentage of customer calls answered by the Customer Contact Team, Housing Options, Leasehold and Rents services

97%

% of complaints responded to within ten days

% of complaints responded to within ten days

Percentage of complaints responded to within the target period of ten days

86%

% of emails responded to in 5 days

% of emails responded to in 5 days

Percentage of emails responded to within the target period of five days