Due to the current Coronavirus situation, you may experience long wait times to speak with someone when calling us. If your enquiry or request is not urgent, please consider contacting us through the email form on our contact us page.

We are prioritising helping our most vulnerable customers at this difficult time.  This means that until Tuesday 5 May Barnet Homes will be providing an emergency and urgent repairs service only. Emergency repairs include those which affect the security of your property, total loss of electricity, gas or water, total loss of heating, serious water leaks that cannot be contained, blocked toilets or any leaks involving foul waste. Barnet Homes will also respond urgently to any reports of gas leaks or carbon monoxide alarms. We will also prioritise repairs for our most vulnerable customers where their repair problem is having an adverse impact on them. If you need to report a repair that is not an emergency, please contact us about this after Monday 1 June. Thank you for your patience and understanding.

If you are self-isolating because of suspected Coronavirus please call 020 8080 6587 so that we can take appropriate measures in the event that we need to visit your home. If you have symptoms of Coronavirus, please call the NHS on 111.

If you contact Barnet Homes, for assistance with a repair or piece of work to your home, please do not be offended if you are asked whether you or anyone in your household is unwell or have symptoms relating to the Coronavirus illness.  If you are self-isolating, we will do all we can to maintain a service, however it is possible that only emergency type works, and repairs are attended to. We thank you for your patience and understanding.

Barnet Homes Housing Options

We are having to change the way that we work, following advice from the government and Public Health England.

Effective immediately, all contact with customers will by phone and through our customer portal. Members of the public will not be allowed into Barnet House. To be clear, the Housing Options will continue to provide support, information and advice to customers at threat of homelessness.

In order to access the support from Housing Options please call 020 8359 4797.

If you already have a housing officer and need to speak to them, please email them instead (firstname.surname@barnethomes.org). If you do not know their email address please email housingadvice@barnethomes.org.

For any non-urgent enquiries please also email housingadvice@barnethomes.org, rather than telephoning.

If you are homeless within the next five days, please call 0208 359 4797 (don’t press any options) to speak to an adviser.

Your co-operation is appreciated.

For the latest information on coronavirus, including the situation in the UK and information about the virus and its symptoms, people should refer to the NHS England guidance.

The best way to protect yourself and others from coronavirus, as with any virus, is to practice good hygiene:

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean

You can watch a video from Public Health England, on how to wash your hands effectively.  

If you think you might have coronavirus or you’ve been in close contact with someone who has it:

  • stay at home and avoid close contact with other people
  • do not go to a GP surgery, pharmacy or hospital
  • use the NHS 111 online coronavirus service to find out what to do next

The 111 coronavirus service will tell you if you need to continue to stay at home (self-isolate) or if you need medical help. You access it online.

The UK Chief Medical Officers have raised the risk to the public from low to moderate.