Changes to our Housing Options Service

//Changes to our Housing Options Service

Homeless Reduction Act

From April 2018, the Homelessness Reduction Act will require Local Authorities to intervene at earlier stages to prevent homelessness.

Local Authorities will need to:
• Improve referral pathways with local organisations, to maximise the opportunities to prevent homelessness
• Provide prevention assistance at an early stage to all households ‘threatened with homelessness’
• Help to obtain accommodation to relieve homelessness where prevention is not possible

Move to appointment-only service

To help meet the new duties from the Act, Barnet Homes will move to an appointment-only system from 20th November 2017. This will mean that customers will no longer be able to ‘drop in’ without an appointment.

How to contact us

• Customers who are homeless on the day can ‘drop in’ to Barnet House.
• If you are at risk of becoming homeless or need to discuss another housing issue, please phone the Housing Options Team on 020 8359 4797 or email
• If you are waiting for a decision or need to provide documents for your housing case, contact your Housing Officer.

You can download this information as a poster by clicking here.

2017-11-08T13:40:52+00:00 November 8th, 2017|