“As Community Support Manager I have overall responsibility for ensuring the service is running to its full potential. I act as the main point of contact when setting up new contracts and monitoring existing ones. I also work closely with our varied suppliers to ensure the equipment we provide is the most fit for purpose available.”
“I run the contact centre element of Barnet Homes Assist. This involves managing a team of high performing operators when responding to varied and different emergencies. No two calls are the same and whether its fire, police, ambulance, a lone worker call or any number of other queries the team and I are ready to help.”
“As Senior Mobile Response Officer I have three main areas of expertise. I am the manager of the mobile response officers providing 24/7 emergency response; I focus on the delivery and installation of emergency equipment; I organise the planned visiting service for registered social landlords.”
Operators
The operators are the first point of contact for all calls into the service.