Tenant satisfaction hits record high

///Tenant satisfaction hits record high

Tenant satisfaction with north London social landlord Barnet Homes has hit record levels after more than three quarters said they were happy with the overall service they receive.

Seventy eight per cent of almost 2,000 households who responded to a postal survey sent out the end of 2011 said they were very satisfied (28.5%) or fairly satisfied (49.4%) with overall services from Barnet Homes.

The 78 per cent figure represents a five per cent rise on the satisfaction recorded in 2010 and seven per cent on the figure in 2008.

Just one in ten households (10.1%) responding to the 2011-12 survey said they were dissatisfied with the service they receive.

Barnet Homes Chief Executive, Tracey Lees, said: “We’ve worked hard year on year to improve the quality of our customer care and frontline services. It’s very pleasing that residents have noticed the difference and are happier with our services than ever before.

“We’ve sought to work as closely as possible with our residents in all that we do. Their feedback is helping us to deliver the best quality at the best value at this time of intense budget pressures.

“I’d like to thank all of those residents who have got involved and all of the staff at Barnet Homes for their hard work. With the support of both, we’re hopeful that we can build on these results and raise satisfaction still further, despite the financial challenges we face.”

Councillor Tom Davey, Cabinet Member for Housing, said: “These improved ratings are a reflection of the hard work of all the staff at Barnet Homes. I am pleased tenants are starting to notice the difference these improvements are making to their lives.”

Tenants were also asked for their views on their neighbourhood and on the Barnet Homes caretaking service.

More than three quarters (76.1%) said they were satisfied with their neighbourhood as a place to live, while more than 70 per cent (70.5%) said they were satisfied with the Barnet Homes caretaking service.

Residents gave parking and rubbish/litter as the biggest problems in their neighbourhood, with almost 50 per cent of respondents saying they would support the introduction of controlled parking in their area.

A similar proportion of respondents said they would like to get together with other people to help improve their local area, and almost 60 per cent agreed that people pulled together to make improvements locally.

The survey was sent to almost 6,500 tenanted homes which receive a charge for a caretaking service, with responses received from 1,947 households. Barnet Homes manages a total of around 11,000 tenanted properties on behalf of Barnet Council.

2015-04-27T10:31:22+00:00 May 24th, 2012|
Menu