The Housing Support Service provides practical assistance and support to help Barnet Homes’ tenants maintain their home and their independence and is also known as Floating Support. We have a team of 3 staff who hold a caseload of 20 clients each and offer short-term support for approximately 6 months
They can ask for extra support if they:
- have rent arrears of six weeks or more or
- need advice about a transfer or keeping to their tenancy agreement
together with one or more of the following reasons:
- they have just left care or are living alone for the first time
- they have been recently bereaved
- they have been a recent victim of crime
- they live alone on a regeneration estate and
- they are suffering or causing anti-social behaviour
- they are suffering domestic violence
- they are returning from hospital
- they have a mental, physical or learning disability
- they have a substance misuse problem
- there are child protection issues.
Our support staff will meet clients at home or at our offices to discuss what help they need.
This might be:
- help claiming benefits and budgeting
- practical advice on day to day living tasks
- support and assistance to comply with the tenancy agreement
- help to find reasonably priced furniture
- help to find out about social and leisure activities
- advice and information about how to access counselling
- advice on finding training or employment
- help dealing with other agencies such as the benefits agency
- support and information about moving.
How long the support lasts
This will depend on their situation. After six weeks we will review the arrangements to see how they are getting on. Our aim is to help them feel more confident in their home. When we think they can manage independently, we will phase out our help gradually with their agreement. They will have a say in when this happens, but it is normally no more than six months.